Last Updated: July 1, 2026
At SANDS WEAR, customer satisfaction is our priority. We want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Exchanges Policy below before requesting a return or exchange.
We accept return requests within 30 days from the date your order is delivered.
To be eligible for a return, items must meet the following requirements:
Items must be unused and unworn.
Items must be in their original condition.
Items must include original packaging, tags, and accessories where applicable.
Items must not show signs of damage, washing, alteration, or wear.
Returns that do not meet these conditions may not be accepted.
For hygiene, safety, and product protection reasons, certain items may not be eligible for return unless they arrive damaged or incorrect.
Non-returnable items may include:
Items marked as final sale.
Personalized or customized products.
Gift cards.
Items that have been worn, washed, altered, or damaged after delivery.
To start a return request, please contact our customer support team.
Please include:
Your order number
Full name
Email address used for purchase
Reason for return
Photos of the item (if damaged or incorrect)
Our team will review your request and provide return instructions.
Please do not send items back before receiving return approval.
Customers are responsible for return shipping costs unless:
The item received is incorrect.
The item arrived damaged.
The product has a confirmed quality issue.
We recommend using a trackable shipping service when returning items.
SANDS WEAR is not responsible for packages lost or damaged during return shipping without tracking confirmation.
Once we receive your returned item, it will be inspected to confirm it meets our return requirements.
If your return is approved:
Your refund will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Your bank or payment provider may require additional time before the refund appears in your account.
Original shipping fees, customs charges, or taxes may not be refundable unless required by applicable law or where the return is caused by our error.
We are happy to assist with exchanges where possible.
If you would like to exchange an item for a different:
Size
Color
Style
Please contact our customer support team.
Exchange requests are subject to product availability. If the requested item is unavailable, we may offer an alternative solution or refund where applicable.
If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days of delivery.
Please provide:
Order number
Description of the issue
Clear photos of the item and packaging
After reviewing your request, we will work with you to provide an appropriate solution.
If you wish to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter processing or shipping.
Once your order has been dispatched, cancellation may no longer be possible. You may request a return after delivery according to this policy.
If you have not received your refund after the expected processing period:
Check your bank account again.
Contact your payment provider or bank.
Contact our customer support team if the issue continues.
We will be happy to assist you.
At SANDS WEAR, we are committed to providing a fair and transparent return experience.
We value every customer and aim to resolve return, exchange, and refund requests professionally and efficiently.
Your satisfaction and trust are important to us.
If you have any questions regarding returns, exchanges, or refunds, please contact us.
SANDS WEAR LTD
Registered Address
15 Broster Avenue
Keighley
United Kingdom
BD22 6JH
Website
https://sandswear.net
Telephone
+44 7426 156854
SANDS WEAR
Designed for confidence. Inspired by you.